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Investigations

Investigating a case of employee gross misconduct can be a complex and delicate process. It can also feel quite personal in a small business if you have to suspend a long-term work colleague for something that has not yet been proven. If the process is not handled sensitively, relationships can be damaged indefinitely. At Tower HR we have years of experience dealing with disciplinary investigations from minor issues to the most serious and complex issues that require police involvement.

The primary objective of an investigation is to establish the facts in a fair and objective manner. It is essential that the investigation is conducted promptly and in accordance with your company’s disciplinary and grievance procedures. Failure to adhere to these procedures correctly could result in a Tribunal claim, which may have serious implications for your organisation.

Key Principles of Effective Investigations

  • Impartiality and Fairness: The investigation should be impartial, ensuring that all parties are treated fairly. This includes gathering evidence from all relevant sources and considering both sides of the story.
  • Prompt Action: It is crucial to commence the investigation as soon as a potential issue is identified. Delays can complicate the process and may impact the reliability of the evidence collected.
  • Adherence to Procedures: Following the company’s disciplinary and grievance procedures is vital. These procedures are designed to ensure consistency, fairness, and compliance with legal requirements.

Best Practices for Selecting an Investigating Officer

Selecting an appropriate investigating officer is a critical component of the investigation process. Best practices include:

  • Independence: Ideally, the investigating officer should not be the employee’s direct manager to avoid any potential conflicts of interest. This ensures an unbiased investigation.
  • Experience and Training: The chosen officer should have the necessary experience and training to conduct a thorough investigation.
  • Availability: The investigating officer must have the time and resources to dedicate to the investigation, ensuring it is completed promptly and efficiently.

For small and medium-sized enterprises (SMEs), finding an independent investigating officer can be challenging due to limited staff numbers. This is where Tower HR can provide invaluable support.

Our Investigation Support Services

At Tower HR, we can guide you through the entire investigative process, ensuring it is conducted professionally and in compliance with legal standards. Our services include:

  • Guidance and Advice: We provide expert advice on how to manage the investigation process from start to finish.
  • Independent Investigations: We can conduct independent investigation meetings on your behalf, ensuring impartiality and thoroughness.
  • Documentation and Reporting: We help in documenting the investigation process and preparing comprehensive reports to support any subsequent actions.
  • Training: We offer training for your staff on how to conduct investigations effectively, ensuring your organisation is equipped to handle future issues.

Team up with Tower HR for expert support in handling investigations with professionalism and integrity.

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Supporting SMEs with all aspects of HR, both online and in person. From everyday queries to complex challenges, we’ve got you covered.

Areas We Cover

North West, Lancashire, Merseyside and Cheshire

© 2025 Tower HR Services.
Website by Sam Heaton.
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